Shipping/Tailoring/Returns/Refunds

Shipping - We send all orders using door-to-door courier delivery and we charge a flat fee of R79 for all deliveries in South Africa and a flat fee of R120 internationally. Our product is bespoke and assembled in Cape Town so orders within Cape Town are usually delivered in 7 working days. Other major centres will be 10 - 12 working days. Outlying towns, regional areas and international can take between 14 - 20 working days respectively.

Further Tailoring - If you decide that you would like the item to fit even better. Please click here to arrange further tailoring. Please note we have a 7 day tailoring return policy from confirmation of delivery. In this instance we will ask for you to cover the cost of the courier back to us. We will cover the cost of the courier back to you once your item fits perfectly. For better results please include an item of clothing that fits you perfectly. We will return both items as per shipping periods outlined in our shipping policy. 

Returns - Please click here to arrange a return. In this instance please understand that we will ask for you to cover the cost of the courier back to us. We will issue the exchange/return/refund once we have received the item and assessed its condition. Please note we have a 30 day returns policy from confirmation of delivery. Any returns post the 30 day period will not be honoured. 

Refunds - If you decide that you no longer want the item then please note we can only issue a refund if the item is unused. Please note we have a 7 day refund policy from confirmation of delivery. Any refunds post the 7 day period will not be honoured. In this instance please understand that we will ask for you to cover the cost of the courier back to us. We will issue the refund once we have received the item and assessed its condition. When issuing a refund we will process the refund back to you using the same payment method which was used for the order. Please note that refunds to credit cards can take 7 days to reflect back in your account.